phfamouse Privacy Policy

phfamouse ("phfamouse," "we," "us," "our") operates the online gaming platform accessible at phfamouse.vip. In the course of providing our services to registered players across the Philippines — from Metro Manila and Cebu to Davao, Quezon City, and beyond — phfamouse necessarily collects and processes certain personal information about you.

This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of your personal data. It applies to all personal data collected through the phfamouse website, mobile-optimized pages, customer support channels, and any other touchpoint through which you interact with phfamouse.

This Privacy Policy should be read together with the phfamouse Terms & Conditions, which govern your use of the platform and are incorporated herein by reference. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

For the purposes of the Philippine Data Privacy Act of 2012, phfamouse is the personal information controller responsible for your personal data collected through the phfamouse platform. phfamouse determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws and regulations.

phfamouse has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Privacy Policy. You may contact the phfamouse DPO using the contact details provided in Section 15 of this Privacy Policy.

phfamouse collects the following categories of personal data from and about you:

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — phfamouse is strictly 21+)
• Mobile number (Philippine mobile number required for OTP verification)
• Email address
• Residential address (province, city/municipality)
• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID)

• phfamouse username and account ID
• Account registration date and history
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references
• Game play history, including game titles, bet amounts, outcomes, and session durations
• Bonus and promotion redemption history
• Account balance and wallet history

• GCash or PayMaya (Maya) mobile wallet reference numbers
• Bank account details (bank name, account name, account number) for bank transfer transactions via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank
• Debit card details (card type, last four digits, expiry date) where applicable

phfamouse does not store full payment card numbers. Payment data is processed through secure, compliant payment channels and is subject to the privacy policies of the respective payment service providers.

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser type and version
• Pages visited on the phfamouse platform, time spent, and navigation paths
• Session logs and error logs
• Cookie identifiers and similar tracking data (see Section 10)

• Records of your communications with phfamouse customer support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the phfamouse platform
• Promotional communication preferences (opt-in/opt-out status)

phfamouse collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the phfamouse platform, through cookies, server logs, and similar technologies (see Section 10).
• Third-party sources: Identity verification data from government ID databases or third-party KYC (Know Your Customer) service providers; fraud detection signals from payment processors; and geolocation data from IP address lookup services.

phfamouse processes your personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012, phfamouse processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the phfamouse Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for optional purposes such as sending promotional communications, where you have given your explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

phfamouse does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

phfamouse engages trusted third-party service providers who process personal data on our behalf, including: identity verification and KYC providers; payment processors and e-wallet operators (GCash, Maya, and partner banks); cloud hosting and infrastructure providers; customer support platform providers; and analytics and fraud detection service providers. All such providers are bound by data processing agreements that require them to process your data only on phfamouse's instructions and in compliance with applicable data privacy laws.

Certain game titles available on phfamouse are provided by third-party game studios. These providers may receive limited technical data (such as session tokens and game outcome data) necessary to deliver the game experience. They do not receive your full identity or payment data.

phfamouse may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, regulation, court order, or lawful government request. phfamouse will notify you of such disclosures where permitted by law.

In the event of a merger, acquisition, or sale of all or substantially all of phfamouse's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy. You will be notified of any such transfer and any material changes to how your data is processed.

phfamouse retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction and payment data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA and tax record-keeping obligations.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer periods for fraud investigation or legal compliance purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, phfamouse will securely delete or anonymize your personal data in accordance with its data disposal procedures.

phfamouse implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the phfamouse platform is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to phfamouse personnel and authorized service providers who have a legitimate need to access it. All access is logged and audited.
• Two-factor authentication: phfamouse supports and encourages the use of two-factor authentication (2FA) for player accounts to reduce the risk of unauthorized access.
• Regular security assessments: phfamouse conducts periodic vulnerability assessments and penetration testing of its platform infrastructure.
• Incident response: phfamouse maintains a data breach response plan. In the event of a personal data breach that poses a real risk to your rights and freedoms, phfamouse will notify the National Privacy Commission and affected players within the timeframes required by the DPA.

phfamouse uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the phfamouse website. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the phfamouse platform, including maintaining your login session and enabling core platform functionality. These cookies cannot be disabled without affecting platform usability.
• Functional cookies: Remember your preferences and settings (such as language preference and display settings) to provide a more personalized experience on phfamouse.
• Analytics cookies: Collect anonymized or aggregated data about how players use the phfamouse platform, helping us identify areas for improvement. This data does not identify you personally.
• Security cookies: Used for fraud detection and prevention purposes, including identifying unusual login patterns or suspicious activity on your phfamouse account.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phfamouse platform. phfamouse does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phfamouse. To exercise any of these rights, contact the phfamouse Data Protection Officer using the details in Section 15.

phfamouse will respond to data privacy rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with notice provided to you. phfamouse will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.

The phfamouse platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. phfamouse does not knowingly collect personal data from individuals under 21 years of age.

If phfamouse discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, phfamouse will immediately suspend the associated account, delete the personal data in question, and report the matter to the relevant authorities where required by law.

If you are a parent or guardian and believe that your child under 21 has provided personal data to phfamouse, please contact us immediately using the details in Section 15 so that we can take appropriate action.

Some of phfamouse's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, phfamouse ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. Such safeguards may include contractual clauses approved by the National Privacy Commission, or transfers to countries that have been assessed as providing an adequate level of data protection.

phfamouse will not transfer your personal data to a foreign country or international organization unless the transfer is covered by one of the lawful transfer mechanisms recognized under the DPA and its Implementing Rules and Regulations.

phfamouse may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or the phfamouse platform. When we make material changes to this Privacy Policy, we will notify registered players via the email address or mobile number on file at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how phfamouse protects your personal data. Your continued use of the phfamouse platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phfamouse, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 through the phfamouse platform — the fastest way to reach us
• Email: [email protected]

phfamouse aims to acknowledge all data privacy inquiries within two (2) business days and to resolve them within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.